Once you do this, you’ll be able to correspond in real time with someone from Amazon about your questions. To access chat support, click the “Chat” button:Ī window like the following should then appear:Įnter a message in the box, and then click “Start Chat” to begin chatting with an Amazon customer service representative: Once you’ve answered a few questions, you should see a section that looks like the one below (in this case for support about Amazon Prime): To access chat support, you’ll need to first go through the automated online support process that we outlined above. This is a good method to use if you need to get an answer to a more specific question than the support pages can answer but can’t (or don’t want to) talk to someone on the phone. The next method you can use to contact Amazon customer service is chat support. This won’t always be the best way to get support, but it is the place you should start.Įven if the written support sections can’t answer your question, they will direct you to the two other contact methods that we discuss below. Automated Online SupportĪmazon has set up their contact page so that, in many cases, you don’t even need to speak to a customer service representative.īy having you click answers to a variety of questions, Amazon can direct you to FAQ or support pages with written answers to your questions.
#Amazon telephone customer service how to#
Now that you understand the different Amazon support topics and how to access them, let’s examine the three main ways you can contact Amazon customer service:Įach of the above methods can be an effective way to get help with your questions, and the best method for you often depends on your personal preferences. To see even more support topics, scroll down and choose one of the options from the “Tell us more” menu: 3 Amazon Customer Service Contact Methods
However, you can view further topics by clicking on the text that says “Show more”: It’s where you can get help with your Amazon Prime membership, as well as other things such as Prime Now, Amazon Fresh, Amazon Restaurants, and Amazon gift cards.īy default, you’ll mostly see options related to your Prime membership (if you have one) and other topics related to your Amazon account. The final section of the “Contact Us” page is called “Prime or Something Else.” Once you select an option, you’ll get information on how to contact Amazon about it. To get started, select the service you want from the list.įor instance, here are the options you have for getting support for Prime Video: It’s where you can get help with services such as Audible, Prime Video, and Amazon Music.
The next section of the “Contact Us” page is called “Digital Content and Services.”
You’ll then be able to select more specific options related to your support issue:įrom there, Amazon will show you how to get in contact with the best person to assist you. To get support information, click on the device you want. This is where you can get help with any Amazon device you have, such as Echo Auto, Kindle, or Alexa (to name just a few).Īmazon will automatically show you a list of all the Amazon devices you currently own (based on your Amazon order history and registered devices). Moving on to the next section of Amazon’s “Contact Us” page, we come to the “Devices” section. If you need help with something else related to your order, you can scroll down to the bottom of the page and click on the menu under “Tell us more” to view more options:įrom there, you’ll be able to get to the best contact support method related to your order. If you need help with a different order, you can click “Choose Different Order.” You have the option to see the item’s tracking details (if it’s a physical package order), return or replace the item, and leave seller feedback. This includes both digital and physical orders from Amazon.Ī great example is the error, “ Amazon package not received” when you place a delivery.īy default, you’ll see your most recent order, as the screenshot above shows. When you visit Amazon’s “Contact Us” page, the first section you’ll see relates to Amazon orders. Let’s look at each of these in more detail: 1.
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